zhaoxiaoqiang1
2026-01-04 f1d30d03186c79ca2cbcfe60d6d2ce7d73fba97b
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<template>
  <el-dialog title="新增投诉事件"
             :visible.sync="dialogVisible"
             width="1250px"
             :before-close="handleClose">
    <el-form ref="inputForm"
             :model="form"
             :inline="true"
             label-width="120px">
      <el-col :span="24"
              v-if="isComplainFlag">
        <el-form-item label="是否我司客户"
                      class="content-input"
                      style="width: 100%;"
                      :rules="rules.select">
          <el-select filterable
                     v-model="isCompanyCustomer"
                     placeholder="请选择">
            <el-option label="是"
                       value="1"></el-option>
            <el-option label="否"
                       value="0"></el-option>
          </el-select>
        </el-form-item>
      </el-col>
      <el-form-item label="申请编号"
                    prop="busiNo"
                    :rules="(isCompanyCustomer != 1) ? {} : rules.required">
        <el-input v-model="form.busiNo"
                  :disabled="!isComplainFlag || isCompanyCustomer != 1"
                  style="width: 100%;"
                  @blur="getCustomerInfo"></el-input>
      </el-form-item>
      <el-form-item label="客户名称"
                    prop="customerName"
                    :rules="rules.required">
        <el-input v-model="form.customerName"
                  :disabled="!isComplainFlag || isCompanyCustomer == 1"
                  style="width: 100%;"></el-input>
      </el-form-item>
      <el-form-item label="身份证号"
                    prop="idCard"
                    :rules="(isCompanyCustomer != 1) ? rules.idCard : rules.required">
        <el-input v-model="form.idCard"
                  :disabled="!isComplainFlag || isCompanyCustomer == 1"
                  style="width: 100%;"></el-input>
      </el-form-item>
      <el-form-item label="回拨电话"
                    prop="callBackPhone"
                    :rules="rules.phone">
        <el-input v-model="form.callBackPhone"
                  maxlength="11"
                  style="width: 100%;"></el-input>
      </el-form-item>
      <el-col :span="24">
        <el-form-item label="投诉来源"
                      prop="comPlainSource"
                      :rules="rules.select">
          <el-select filterable
                     v-model="form.comPlainSource"
                     placeholder="请选择投诉来源">
            <el-option v-for="item in comPlainSourceList"
                       :key="item.itemno"
                       :label="item.itemname"
                       :value="item.itemno"></el-option>
          </el-select>
        </el-form-item>
        <el-form-item label="投诉类型"
                      prop="compPlainType"
                      :rules="rules.select">
          <el-select filterable
                     v-model="form.compPlainType"
                     placeholder="请选择投诉类型">
            <el-option v-for="(item, idx) in compPlainTypeList"
                       :key="idx"
                       :label="item.itemname"
                       :value="item.itemno"></el-option>
          </el-select>
        </el-form-item>
        <el-form-item label="是否本人"
                      prop="isMaster"
                      :rules="rules.select">
          <el-select filterable
                     v-model="form.isMaster"
                     placeholder="请选择是否本人">
            <el-option label="是"
                       value="1"></el-option>
            <el-option label="否"
                       value="0"></el-option>
          </el-select>
        </el-form-item>
        <el-col :span="24">
          <el-form-item label="事件备注"
                        class="content-input"
                        style="width: 100%;"
                        prop="content"
                        :rules="rules.required">
            <el-input :rows="3"
                      type="textarea"
                      v-model="form.content"
                      style="width: 100%;"></el-input>
          </el-form-item>
        </el-col>
      </el-col>
    </el-form>
    <div slot="footer"
         class="dialog-footer">
      <el-button size="mini"
                 @click="handleClose">取 消</el-button>
      <el-button size="mini"
                 type="primary"
                 @click="submitForm('inputForm')">确 定</el-button>
    </div>
  </el-dialog>
</template>
<script>
import {
  selectCustomerCodeList,
  addComplainEvent,
  qryBusinessApply,
} from '@comprehensive/serve/public';
export default {
  props: {
    dialogVisible: {
      type: Boolean,
      default: false,
    },
    // 是否是客户投诉界面入口
    isComplainFlag: {
      type: Boolean,
      default: false,
    },
    // 申请编号
    serialNo: {
      type: String,
      required: true,
    },
    // 客户信息
    customerInfo: {
      type: Object,
      default: () => {},
    },
  },
  data() {
    let validatePhone = (rule,value,callback)=>{
      if (!value){
        callback(new Error('手机号不能为空!'));
      }
      //使用正则表达式进行验证手机号码
      if (!/^1[3456789]\d{9}$/.test(value)){
        callback(new Error('手机号不正确!'));
      }
      callback()
    };
 
    return {
      form: { customerName: '', idCard: '' },
      isCompanyCustomer: '1',
      rules: {
        required: { required: true, message: '请输入', trigger: 'blur' },
        select: { required: true, message: '请选择', trigger: 'change' },
        phone: [{ validator: validatePhone, trigger: 'blur', required: true, }],
        idCard:[{ required: false, message: "请输入身份证号", trigger: "blur" }, { pattern:/(^[1-9]\d{5}(18|19|([23]\d))\d{2}((0[1-9])|(10|11|12))(([0-2][1-9])|10|20|30|31)\d{3}[0-9Xx]$)|(^[1-9]\d{5}\d{2}((0[1-9])|(10|11|12))(([0-2][1-9])|10|20|30|31)\d{2}$)/, message: "请输入合法身份证号", trigger: "blur"}],
      },
      comPlainSourceList: [],
      compPlainTypeList: [],
    };
  },
  watch: {
    dialogVisible(newV) {
      if (newV) {
        this.form = {
          ...this.form,
          ...this.customerInfo,
          busiNo: this.serialNo,
        };
      }
    },
  },
  mounted() {
    // 投诉来源
    this.selectCustomerCodeList('ComplainSource', 'comPlainSourceList');
    // 投诉类型
    this.selectCustomerCodeList('ComplainType', 'compPlainTypeList');
  },
  methods: {
    // 查询客户信息
    async getCustomerInfo() {
      const { busiNo } = this.form;
      if (!busiNo.trim().length) {
        return;
      }
      const res = await qryBusinessApply({
        busiNo: busiNo,
      });
 
      this.form.customerName = res.result.customerName;
      this.form.idCard = res.result.idCard;
      this.$set(this, 'form', this.form);
    },
    // 字典下拉列表
    async selectCustomerCodeList(codeNo = '', index) {
      const res = await selectCustomerCodeList({
        codeNo,
      });
      if (res.code == '00') {
        this.$set(this, index, res.result);
      }
    },
    submitForm(formName) {
      this.$refs.inputForm.validate(async (valid) => {
        if (valid) {
          const { form, isCompanyCustomer } = this;
          const res = await addComplainEvent({
            ...form,
            isCompanyCustomer,
          });
          if (res.code == '00') {
            this.resetForm('inputForm');
            this.$emit('succ');
          }
        } else {
          console.log('error submit!!');
          return false;
        }
      });
    },
    resetForm(formName) {
      this.$refs[formName].resetFields();
    },
    handleClose(done) {
      this.resetForm('inputForm');
      this.$emit('close');
    },
  },
};
</script>
<style lang="stylus" scoped>
.content-input /deep/ .el-form-item__content
  width calc(100% - 120px);
.dialog-footer
  margin-top 60px;
  display block;
  width 100%;
  text-align center;
</style>